IMPORTANT DATES TO NOTE:
14-day Returns: Available for all orders placed through May 21.
Exchanges Only: Applies to all orders placed between May 22 and June 14.
Final Sale: Effective for all orders on or after June 15.
Gift Card Redemption: All gift cards and site credits must be redeemed by June 30.
SHIPPING
We offer complimentary UPS Ground Shipping on all orders. Expedited shipping options are available at an additional cost.
Please allow 48-72 hours for your order to process and 5 business days for your order to arrive once shipped.
Expedited 3 Day Select shipping is available within the United States for $25 (twenty five US dollars) on orders placed before 12PM (Noon) Central Time.
Expedited 2 Day Air shipping is available within the United States for $30 (thirty US dollars) on orders placed before 12PM (Noon) Central Time.
Expedited Next Day Air shipping is also available within the United States for $35 (thirty five US dollars) on orders placed before 12PM (Noon) Central Time.
All expedited shipping orders placed after 12PM (Noon) Central Time or on weekends will be shipped the next business day. Please email care@marionparke.com if you have any delivery timing needs and we will do our best to accommodate.
Please note that shipping times may be delayed during major holidays and/or promotions. Marion Parke cannot be held responsible for any unanticipated delays due to our shipping partners or inclement weather.
We are unable to ship to a PO box address.
RETURN POLICY
We want your Marion Parke experience to be seamless from start to finish. If you need to make a return or exchange, please review the policy below. All returns must be initiated within 14 days of delivery through our Returns & Exchanges Portal.
We will accept returns on orders placed through May 21st.
We can only accept items that are new, unworn, and unaltered, with their original packaging and dust bags. To help ensure your shoes remain in pristine condition, we recommend trying them on a clean, carpeted surface and avoiding hard floors. All returns are subject to inspection by our team. We are unable to accept shoes that show signs of wear or damage. We also cannot accept returns for merchandise purchased from independent retailers. For these items, please contact the retailer directly for their return policy.
Merchandise marked Final Sale is non-refundable.
A $15 return shipping and restocking fee will be deducted from your refund. If a return is refused for not meeting our policy, the item will be returned to you and a $15 reshipping fee will apply. Original shipping costs are non-refundable.
We hold ourselves to the highest standards in craftsmanship. If your shoes arrive with a manufacturing fault, please contact our Customer Care team at care@marionparke.com. For any other return-related inquiries, you may also contact Customer Care at the same email address.
EXCHANGES
Would you like to try another size, color or style? No problem! If you’d like to make an exchange, we are pleased to accept new, unworn and unaltered merchandise with its original packaging and dust bags. To make sure your shoes are not damaged, we suggest trying them on in a clean, carpeted area and avoid walking on any hard surfaces.
We are pleased to offer complimentary shipping on exchanges for alternative sizes, colors or styles. Our Customer Care team is here and happy to help you find something that you love. You can email them at care@marionparke.com.
To process an exchange, please visit our return and exchange portal: marion-parke.com/apps/returnsandexchanges and follow the necessary steps.
Please note that our stock is very limited. We are unable to reserve your exchange request until your original order is received by our warehouse.
If the item for which you are exchanging is unavailable by the time we receive your return, you will need to select an alternative item from our available inventory. We encourage shipping back orders as soon as possible to avoid out of stock replacements.
All exchanges must be made within 14 days of delivery. We will accept exchanges on orders placed through June 14. Orders that qualify for an exchange, must be post-marked on or before June 28. We will provide a pre-paid shipping label for the first exchange. After the first exchange attempt, shipping costs will be at the customer’s expense.
All merchandise marked Final Sale is not eligible for exchange.
REFUNDS
Approved returns will be refunded to the original form of payment within 5–7 business days of receipt.
Online orders placed between May 22 and June 14 qualify for exchange only and cannot be refunded.
There are no refunds for Final Sale purchases or shipping and handling costs.
DIGITAL GIFT CARDS
Marion Parke digital gift cards are emailed as digital codes for you to forward along to the recipient whenever you please. They can be treated as cash on the Marion Parke website and are able to be combined with other payment methods.
Any returns paid with a digital gift card will be refunded to the same digital gift card code for future use. Please note that orders for digital gift cards are non-refundable.
All gift cards and site credits must be used by June 30.
PRICE ADJUSTMENTS AND MATCHING
We do not offer price adjustments or price matching.
