FREQUENTLY ASKED QUESTIONS

As soon as your order is confirmed and received you will be charged. Once your order has been fulfilled, you will receive an order confirmation email.

Once an order is placed, we are unable to make any changes to the order. Please contact our Customer Care team at care@marionparke.com for further assistance. 

We do not offer price adjustments or price matching.

Enter the discount code in the Discount Code field at checkout for it to be applied to your order. 

Refer to our Size & Fit Guide to help to find your perfect fit. Our shoes run true to size unless noted otherwise under the style’s fit notes on their product page. In addition, our "Details" section on each product page provides dimensions and information by style. If you are in between sizes, we recommend ordering two sizes and returning whichever pair does not work out. For specific fit/foot concerns, please see the 'Ask Marion' section below for more detailed recommendations.

To find your perfect fit, please refer to our Size & Fit Guide.

Register to receive a notification when this item comes back in stock by selecting the “Can’t find your size?” link on the item’s product page. 

Sign up for our newsletter and SMS to be the first to hear about upcoming collections and promotions.

We offer complimentary UPS Ground Shipping on all orders greater than $250.00 (two hundred and fifty US dollars). A shipping fee of $15.00 (fifteen US dollars) will be applied to any order valuing $250.00 (two hundred and fifty US dollars) or below. Expedited shipping options are available at an additional cost.

All orders placed before 12pm CST will ship out the same business day. Orders placed after 12pm CST will ship the next business day.

A shipping confirmation will be sent as soon as your order has been packaged, labeled and scanned by UPS. A tracking number will be provided via email.

We offer expedited 3 Day Select, 2 Day Air and Next Day Air shipping options for an additional cost at checkout.

Once you receive shipping confirmation, we are unable to modify your ship to address.

If you have entered the incorrect shipping address, please contact care@marionparke.com as fees will apply to reroute your shipment.

All items are shipped from Chicago, IL.

Allow 48-72 hours for your order to process and 5 business days once shipped via complimentary ground shipping.

No.

A signature is not required.

We do not ship outside of the United States at this time. However, we hope to add this as a feature for our customers in the future. 

Please contact UPS directly with your tracking number for assistance. You can also contact our Customer Care team for help at care@marionparke.com.

All returns must be made within 30 days of delivery. We are only able to accept new, unworn and unaltered merchandise with its original MARION PARKE packaging and dust bags.

You can access our return and exchange portal here. If you are experiencing issues with our portal please contact our Customer Care team at care@marionparke.com

To process an exchange for a different size you are able to do so through our return and exchange portal. If you would like to exchange for another style or color please contact our Customer Care team at care@marionparke.com.

Yes, you can return or exchange an item bought on sale however, you cannot return or exchange items marked Final Sale.

We apologize for the inconvenience the return portal is causing you. Please contact our Customer Care team at care@marionparke.com for assistance.

Final Sale items are identified with “Final Sale - This item is eligible for exchange only" on the product page.

All merchandise marked Final Sale is non-refundable. Items marked Final Sale may be exchanged for an alternative size, color, or style of equal value. Please reach out to our Customer Care team regarding an exchange of a Final Sale item at care@marionparke.com

The cost of return shipping and restocking is $15.00 (fifteen US dollars). This fee will be deducted from your refund.

Approved returns will be refunded to the original form of payment within 5–7 business days of receipt. There are no refunds for Final Sale purchases or shipping and handling costs.

If a return is refused, then the item will be sent back to you and a shipping fee of $15.00 (fifteen US dollars) will be charged.

While we do not offer a repair service, our team is happy to provide guidance for any repair related inquiries. Please contact our Customer Care team at care@marionparke.com for assistance. 

If you have purchased an item that you believe is damaged or needs repair from a retailer or boutique that carries MARION PARKE, please contact the retailer or boutique directly for assistance.

We may have replacement hardware on hand. Please reach out to our Customer Care team at care@marionparke.com to inquire about what hardware is available.

We accept multiple payment options including American Express, Mastercard, Visa, Amazon Pay, Apple Pay, Google Pay, Meta Pay, Shop Pay, and PayPal. We also offer a pay-over-time option with Afterpay.

Our twice-patented Triple I™ insole is made with a medical grade material that has similar properties to the naturally occurring soft tissue on the plantar aspect (or “bottom”) of the foot. This material provides additional shock absorption for standing and walking and also molds to the foot over time.

If you have a wider than average forefoot, then look for shoes made of materials that will stretch, such as calf leather, nappa leather or suede. Shoes or boots made from stretchable materials can be taken to a trusted shoe repair shop where they can be stretched. In general, fabric-made shoes are less easily stretched, however your trusted shoe repair shop can give you insights on a particular fabric and its ability to stretch. Depending on the material, some lace and mesh materials may have some flexibility and may soften with wear over time.

On our website we have added a “Fit Recommendations” page where we have presented a number of styles that we find are either running wide or are designed with features that make them adjustable to better fit wider feet.

If you have any additional questions, then our Customer Care team can be reached for support at care@marionparke.com.

We realize that individuals with narrow feet tend to have the most difficulty with shoe fit. After all, shoes are not like clothing and cannot be tailored or adjusted quite as easily.

On our website we have added a “Fit Recommendations” page, where we have presented a number of styles that we find are either running narrow or are designed with
features that make them adjustable to better fit narrower feet.

If you have any additional questions, then our Customer Care team can be reached for support at care@marionparke.com.

If you have a narrow heel, then typically slides and mule-type shoes are a good option. Adjustable straps behind the heel can also help to improve fit.

We suggest avoiding d’Orsay style shoes, which will likely be loose around a narrow heel and result in the heel lifting out of the shoe while walking.

Instead of adding a pad inside the heel counter of the shoe, which will push the foot forward into the toe box of the shoe, try adding a pad beneath the forefoot (or “ball of the foot”), which will help position your heel further into the back of the shoe and help to better secure the heel of your foot in the heel counter of the shoe.

On our website we have added a “Fit Recommendations” page, where we have presented a number of styles that will fit a higher arch for a variety of reasons, particularly those that have adjustability over the midfoot or do not have straps over the midfoot.

If you have any additional questions, then our Customer Care team can be reached for support at care@marionparke.com.

If the length of the shoe fits both feet, however the width of the shoe across the forefoot is too small on one side, then we suggest buying the correct size for the smaller foot and taking your shoes to a trusted shoe repair shop for stretching the shoe that is narrow across the forefoot. Buying shoes a size up to better accommodate the wider foot will lead to slippage on the smaller foot and discomfort in the shoe over time.

If your feet are different lengths however the widths are the same, then consider buying the correct length for the longer foot and adding a pad to the toe box of the smaller shoe. We do not recommend adding pads to the heel counter (around the heel) of the shoe, as these pads will force the foot further into the toe box and lead to cramping and discomfort around the toes.

If you have any additional questions, then our Customer Care team can be reached for support at care@marionparke.com.

If you have what is considered a flexible flat foot, then our Triple I™ insole should feel like wearing a low profile and supportive orthotic in your shoes and we think you will love them.

If you have what is considered a rigid flat foot, then the contoured insole may not be as comfortable around any fixed bony prominences.

Plantar fasciitis is one of the most common (if not the most common) problems that foot and ankle specialists treat. I (Marion) have experienced plantar fasciitis myself (during my surgical residency) and know first hand how uncomfortable it can be.

We suggest wearing shoe gear that supports the medial arch of the foot, and we encourage you to avoid shoes that have a completely flat insole, as well as shoes that are flexible or can be bent or folded across the midfoot of the shoe.

A small wedge can also be a helpful shoe feature if you have experienced plantar fasciitis.

While shoe gear plays an important role in managing plantar fasciitis, it is important to note that our shoes are not intended to be therapeutic for any foot or ankle problems, including plantar fasciitis.

There are a number of qualities to look for in a shoe when you are expecting. 

Adjustable straps are helpful as our feet tend to swell over the course of the day and over the course of your pregnancy. 

Given the weight gain and challenges to balance that women experience during pregnancy, consider avoiding taller and narrower heels and wearing lower and wider heel shapes. 

Lastly, we suggest avoiding going barefoot and wearing shoe gear with an arch support, which can help reduce your risk of developing plantar fasciitis (a problem that can develop as a result of weight gain during pregnancy).

If you have a wider than average forefoot as a result of a bunion (the medical term is “hallux abducto valgus”), then look for shoes made of materials that will stretch, such as calf leather, nappa leather or suede. Shoes or boots made from stretchable materials can be taken to a trusted shoe repair shop where they can be stretched. In general, fabric-made shoes are less easy to stretch, however your trusted shoe repair shop can give you insights on a particular fabric and its ability to stretch. Depending on the material, some lace and mesh materials may have some flexibility and may soften we wear over time. 

On our website we have added a “Fit Recommendations” page, where we have presented a number of styles that we find are either running wide or are designed with features that make them adjustable to better fit wider feet.

If you have any additional questions, then our Customer Care team can be reached for support at care@marionparke.com.

If you have a neuroma, then we suggest avoiding high heels and any shoe gear that increases pressure on the forefoot (or “ball of the foot”). Consider wearing flats and a carefully placed neuroma pad.